We only dispatch and deliver orders on working days so Mon to Fri. This excludes Bank Holidays. Order placed before 3pm Monday - Thursday will be eligible for next day UK delivery.

We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore we would urge you to check this thoroughly as you checkout on the order confirmation.

Once your order leaves us we are unable to change address information or redirect orders without incurring charges which you will need to cover. If we cannot contact you to verify delivery details due to an invalid email address and/or telephone number being given we reserve the right to cancel the order.

If your order is returned to us because the recipient has failed to respond after DPD or our courier has attempted deliveries and notified them, you must cover the cost of resending the order should you wish to do so. If you choose not to resend your order after it’s been returned we will refund you the value of the sweets only, not the delivery costs.

In the unlikely event that your order goes missing, we will offer to send a replacement order or refund. However, if there is proof of delivery from our delivery partners, DPD, we will not send a replacement order to the original delivery address.

If the product arrives damaged, please do not dispose of the package. Please photograph the whole package and email us so we can resolve any issues as quickly as possible for you.

Our courier deliveries can be delivered any time during working hours. We are unable to provide an estimated time of arrival ourselves, however, you will be emailed updates from our courier directly on the day of delivery with an estimated delivery time slot.

For any other enquiries on your order or delivery times, please contact us via email on hello@thecandystreet.com or on our social on @CandyStreetCo.